Account data
Email and login data are used for account creation, sign-in, and purchase tracking.
Privacy
Trust starts with clarity. Account data, PRISM Snapshot results, purchases, and support requests are used to show the path, manage access, and improve the user experience.
PRISM Snapshot result
The assessment result is used for learning suggestions and the behavioral profile in the panel. It is not a medical or psychological diagnosis.
Access and license
Purchase, access, and license status are checked to prevent unauthorized download or use.
What data is needed
Account, purchase, license, PRISM, and support data should only support user path tracking and product access.
PRISM Snapshot result
PRISM Snapshot results support path suggestions, behavioral profile display, and better Journal/Academy connection; they are not medical or psychological diagnosis.
MetaTrader product data
Installable products may collect technical terminal and device details, trading-account identifiers and attributes, broker/server, chart symbol and timeframe, trade/chart states, errors, and usage duration for licensing, security, support, and product-quality analysis. This data is hidden from the regular customer panel and restricted to authorized super administrators. Raw data is retained for 12 months after subscription end; only anonymized aggregate statistics may remain afterward.
Sharing
If users share a result socially, that action must be user-initiated. Sharing is not required.
Key questions
Clarify boundaries before use
Is this legal advice?
No. This page is written for user clarity and does not replace independent legal advice.
What if I have an account or purchase question?
Use the contact page to send a support ticket. Include the account email, product name, and a short issue summary, then keep the tracking number.
Does TupTrader guarantee profit or challenge passing?
No. Products support education, practice, review, and better decision control; they do not guarantee trading outcomes.
Data lifecycle
On-device support drafts expire after 30 days. Submitted support and security tickets are retained for 90 days. A PRISM assessment draft remains only until a successful save is rendered, logout, or the browser session ends.
Cleanup and exceptions
Logout clears local support and PRISM drafts. Account, purchase, access, and license records remain while an account is active and may be kept longer only for legal, tax, fraud-prevention, accounting, or dispute obligations.
Access or deletion request
Use the contact form and choose Privacy request to ask for access, correction, or deletion. Records subject to a mandatory retention duty cannot be deleted immediately.
Submit a privacy request