Send a trackable support message
Send places the message in the support queue and returns a tracking number. Saving on this device is a separate action and sends nothing to the team.
Before sending
- For general questions, keep the message short and clear so it can be routed correctly.
- For purchases, include account email and product name.
- For MT5 tools, include the tool name, account access state, and Console status. For initial Manager/Console setup or product-access trouble, include the step where the flow stopped.